FREQUENTLY ASKED QUESTIONS (FAQ)
Q1: The Implementing Agency have a account with a bank that is not integrated with PFMS. How to make payments using this Account?
You cant as the Bank is not integrated with PFMS. Suggest Agency to open account in a Bank Integrated with PFMS.
Q2: Where Do I get list of Banks that are Integrated with PFMS ?
" Click the link , You may view the list of Banks integrated with PFMS from Home Page>User Support> Bank Account Validation Time ".
Q3: I have registered my agency from home page of PFMS. Who will approve my agency ? And How to know whether my agency has got approved or not ?
Contact Project Cell at cpsmsproject[at]gmail[dot]com.
Q4: Can I create multiple maker/checker users for my agency ?
Yes.
Q5: I have registered my agency for one scheme and Now I want to add one more schemes. What is the process for the same ?
After login go to My Scheme>Register New Scheme.
Q6: Can I register my agency with Account in India Post ?
Yes.
Q7: Can I use same bank account for multiple Schemes ?
Yes, One Agency & Multiple Schemes Allowed.
Q8: When I am trying to register agency, system display error related to Duplicate Bank Account ? How to deal with this situation ?
"Search the existing Account Holder Details, on the Home page, Click on ""REGISTERING AGENCIES PLEASE CHECK HERE IF AGENCY IS ALREADY REGISTERED"" link using your Account Number".
Q9: I have not received user name and password on my email. How to get the same ?
Use the "Forget Password" Link on Home page to retrieve your login details.
Q10: I have added new scheme and bank account details. Who will approve the same ?
The PD Approves this.
Q11: There is some spelling mistake in the name of agency. How to correct the same ?
You cant, Maker of the Agency can edit the same.
Q12: Can I change my agency details later on like Contact Number , Email etc. ?
Yes, Agency Admin can updated details from Masters>Agency profile.
Q13: How do I retrieve my password in case I lost my password?
Use Forget Password Link on Home page, Log In Section. You can also get password by Unique Agency Code.
Q14: In the Status, what does Pending Approval from PD means. What is PD? Etc. Whom to contact in this case ?
Program Division (PD). The approval will be granted by the Central Ministry concerned who is releasing the funds to the state.
Q15: How to rectify Agency Details, before approval in PFMS?
The Agency Creator can update details from Agencies>Manage.
Q16: All my scheme components are not reflecting while account registration. How to get them added?
Agency Administrator can add same from My Schemes>Scheme Components.
Q17: Can the agency be registered without Bank Account ?
No.
Q18: What is Unique Agency Code ? I forgot my unique agency code. How to retrieve the same ?
Unique Agency Code is a system generated Code to uniquely Identify an agency. This is visible to Agency Administrator login in My Details>Agency Profile.
Q19: Who will approve the Agency?
The Principal Accounts Office of the concerned Ministry will approve the agency for incorporation into the database.
Q20: Who is the contact person in Agency Registration?
Contact person could be the (i) Head of organisations or (ii) Officer-in-charge of Finance/Accounts responsible for the scheme implementation in the Agency.
Q21: How can a bank branch be searched in Agency Registration?
(i) Select Bank name (ii) Go to Address bar, put the keyword like place or pin code in it (for example Khan Market, Delhi ) (iii) Press Search button (iv) Go to Branch – drop down menu▼ Bank branches will appear in drop down (v) Select the relevant branch..
Q22: Whose bank details are required while registering Agencies?
Details of the Bank account of the concerned agency (not of individual) where funds under the Plan Schemes are received.
Q23: What is a hint question?
You can put any Qlike creating an email id, my favourite food, etc. but remember the answer you type. The answer is supposed to remind you of the password.
Q24: Agency does not appear while generating sanction. ?
This will happen when while mapping the user the agency details have not been selected / added. (i) Go to user mapping again. Select the Contain option in agency name. Press search button and all the relevant agencies will appear, tick the relevant check box against the Agency name. (ii) Click on Add more button. (iii) Click “Save” button on top right.
Q25: Functional head of account not appearing in sanction generation. ?
Ask your Pr. Accounts Office to map the scheme with the concerned Head of Account.
Q26: If user is transferred / changed then how does the detail of another user get updated?
Go to change profile and click below the log out or change password on the left side of screen, then fill new user name, designation, e mail and phone number and submit. Each new user and his / her profile would have to be approved by your Pr. Accounts Office.
Q27: Selection of type of Agency ?
Selection is based on the legal status of the Agency. If agency is, (i) Registered with Registrar of Society → Registered Society. If sponsored by Government then it is of the Registered Societies (Autonomous Body, Government of India) type if not then it is Registered Society (NGO) Type. (ii) If Registered with Charity Commissioner then it is a “Trust” (iii) If Registered under Companies Act then it is Private Sector Company. Depending on the stake of Government (Central or State) it would be a Central Government PSU or State Government PSU. (iv) If agency is created by an Act of Parliament or State Legislative Assembly (SLA) then it is a statutory body. (v) If Registered outside Indian then it is an International Organisation. (vi) Individuals getting grant may register as Individual type.
Q28: What is Unique Agency Code?
Unique Agency Code is a Unique code for the Agency to be given at the time of registration.
Q29: Who will decide about the Unique Agency Code?
It is decided by the Agency itself at the time of registration. It can include number, characters & special characters etc. This can be a short form of the name of the Agency which can be easily remembered identified. E.g. AEPC can be the Unique Agency Code in the case of the agency "Apparel Export Promotion Council".
Q30: Is this Unique Agency Code is useful in future?
This Unique Agency Code is to be quoted while corresponding with the project cell of the Central Plan Scheme Monitoring System for easy searching / identification of the Agency.